A regression in the licensing component caused unavailability of paid features for users logging in from 2023-01-25 10:23 AM PST to 2023-01-25 11:23 AM PST (1 hour). The issue was mitigated and then fixed permanently. We apologize for any inconveniences.
Posted Jan 26, 2023 - 21:24 UTC
Resolved
This incident has been resolved.
A postmortem will be provided within a business day.
Posted Jan 25, 2023 - 19:38 UTC
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Jan 25, 2023 - 19:22 UTC
Identified
The issue has been identified and we are devising a plan for a fix.
Posted Jan 25, 2023 - 19:15 UTC
Investigating
We are currently investigating an issue causing a welcome message to be displayed when logging in.
Users will see a welcome message instead of their data.
Further updates will be made available shortly.
Posted Jan 25, 2023 - 18:44 UTC
This incident affected: App-US (US) (Data Access).