Users are being logged out while accessing the Bill Analysis and Cost Saving reports

Incident Report for Virtana

Postmortem

On Tuesday, 10th December, as part of the regular service upgrades, one of the services did not have correct permission related to Cost Management reports APIs. Because of this, when users were accessing the Reports section in Cost Management, they were getting 401-Unauthorized errors, and the UI was logging them out. After discovering this, the team upgraded the defaulting service with correct mappings, and access to the Reports section was restored.
We apologize for the disruption and are taking measures to improve our processes, ensuring faster recovery and greater reliability in the future. If you have any questions or concerns, please reach out to our support team. Thank you for your patience and understanding.

Posted Dec 11, 2024 - 16:30 UTC

Resolved

A fix has been applied and the issue has been Resolved. Users should be able to access Bill Analysis and Cost Saving reports. A postmortem with more details will be shared within a business day.

Posted Dec 10, 2024 - 18:09 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Dec 10, 2024 - 18:02 UTC

Identified

Root cause of the issue has been identified. We are working on a fix.

Posted Dec 10, 2024 - 17:42 UTC

Investigating

We are currently investigating an issue causing users to be logged out while accessing the Bill Analysis and Cost Saving reports.

Posted Dec 10, 2024 - 16:47 UTC

This incident affected: Data Access and Virtana Platform.