Optimize reports fail to load

Incident Report for Virtana

Postmortem

Our database was loaded by a large number of internal queries. During this time the platform performance was noticeably sluggish. We’ve restructured these queries and increased the size of the database and the platform is much more responsive now.

Posted Aug 09, 2022 - 16:54 UTC

Resolved

This incident has been resolved.

Posted Aug 06, 2022 - 00:10 UTC

Monitoring

We've implemented a fix an are monitoring the database health.

Posted Aug 05, 2022 - 23:38 UTC

Identified

We've identified the cause of the data access issue and are working towards a fix.

Posted Aug 05, 2022 - 22:45 UTC

Investigating

We are currently investigating this issue.

Posted Aug 05, 2022 - 22:23 UTC

This incident affected: App-US (US) (Data Access).