{
  "page": {
    "id": "lpnll5w2jpk7",
    "name": "Virtana",
    "url": "https://status.cloud.virtana.com"
  },
  "status": {
    "indicator": "none",
    "description": "All Systems Operational"
  },
  "components": [{"status":"operational","name":"App-US (US)","created_at":"2021-10-05T03:40:44.845Z","updated_at":"2021-10-05T03:41:15.986Z","position":8,"description":null,"showcase":false,"start_date":null,"id":"tdl18q83fpx1","group_id":null,"page_id":"lpnll5w2jpk7","components":["zckczw4h5b72","6sndzhd2yn26","6w2ymhzj1c8h","1fr8xbysspj7","h20s0n7v5t3w","slylb9dgjzsq"]},{"status":"operational","name":"Authentication","created_at":"2021-08-31T00:11:40.926Z","updated_at":"2021-08-31T00:11:40.926Z","position":9,"description":"Signup, Login, Authorization, User Management, Org Management, SSO","showcase":true,"start_date":"2021-08-30T04:00:00.000Z","id":"phpp58rfkrzw","group_id":null,"page_id":"lpnll5w2jpk7"},{"status":"operational","name":"Messaging","created_at":"2021-08-31T00:13:18.189Z","updated_at":"2021-08-31T00:13:18.189Z","position":10,"description":"Alerts, Messaging, Notifications","showcase":true,"start_date":"2021-08-30T04:00:00.000Z","id":"lxk5b4kz221f","group_id":null,"page_id":"lpnll5w2jpk7"},{"status":"operational","name":"Data Ingest","created_at":"2021-08-31T00:13:58.980Z","updated_at":"2023-10-05T23:00:26.954Z","position":11,"description":"Project Upload, Constellation and Pipeline Services","showcase":true,"start_date":"2021-08-30T04:00:00.000Z","id":"l3557zkd7mk2","group_id":null,"page_id":"lpnll5w2jpk7"},{"status":"operational","name":"Data Processing","created_at":"2021-08-31T00:14:28.228Z","updated_at":"2024-01-05T20:30:28.706Z","position":12,"description":"Analytics, Py Runner, Pipeline","showcase":true,"start_date":"2021-08-30T04:00:00.000Z","id":"p7gv44tw7s0v","group_id":null,"page_id":"lpnll5w2jpk7"},{"status":"operational","name":"Data Access","created_at":"2021-08-31T00:14:54.464Z","updated_at":"2024-12-10T18:09:22.363Z","position":13,"description":"UI, API, DB, Metering, Audit","showcase":true,"start_date":"2021-08-30T04:00:00.000Z","id":"zcc8xxgnkbrb","group_id":null,"page_id":"lpnll5w2jpk7"},{"status":"operational","name":"Virtana Platform","created_at":"2021-08-31T00:15:24.670Z","updated_at":"2024-12-10T18:09:22.377Z","position":14,"description":"Catch All. Website is Down. Third Party Services are down.","showcase":true,"start_date":"2021-08-30T00:00:00.000Z","id":"tvw6fxzw71t3","group_id":null,"page_id":"lpnll5w2jpk7"}],
  "incidents": [{"name":"Users are being logged out while accessing the Bill Analysis and Cost Saving reports","status":"resolved","created_at":"2024-12-10T16:47:50.724Z","updated_at":"2024-12-11T16:30:00.370Z","monitoring_at":"2024-12-10T18:02:37.339Z","resolved_at":"2024-12-10T18:09:22.404Z","impact":"critical","shortlink":"https://stspg.io/88yrhhfqkfw0","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2024-12-10T16:47:50.719Z","reminder_intervals":null,"id":"kvk4f126dbpm","page_id":"lpnll5w2jpk7","incident_updates":[{"status":"resolved","body":"A fix has been applied and the issue has been Resolved. Users should be able to access Bill Analysis and Cost Saving reports. A postmortem with more details will be shared within a business day.","created_at":"2024-12-10T18:09:22.404Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2024-12-10T18:09:22.404Z","display_at":"2024-12-10T18:09:22.404Z","deliver_notifications":true,"tweet_id":null,"id":"v40g84p98k3f","incident_id":"kvk4f126dbpm","custom_tweet":null,"affected_components":[{"code":"zcc8xxgnkbrb","name":"Data Access","old_status":"major_outage","new_status":"operational"},{"code":"tvw6fxzw71t3","name":"Virtana Platform","old_status":"major_outage","new_status":"operational"}]},{"status":"monitoring","body":"A fix has been implemented and we are monitoring the results.","created_at":"2024-12-10T18:02:37.339Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2024-12-10T18:02:37.339Z","display_at":"2024-12-10T18:02:37.339Z","deliver_notifications":true,"tweet_id":null,"id":"ht3rjn98h8lt","incident_id":"kvk4f126dbpm","custom_tweet":null,"affected_components":[{"code":"zcc8xxgnkbrb","name":"Data Access","old_status":"major_outage","new_status":"major_outage"},{"code":"tvw6fxzw71t3","name":"Virtana Platform","old_status":"major_outage","new_status":"major_outage"}]},{"status":"identified","body":"Root cause of the issue has been identified. We are working on a fix.","created_at":"2024-12-10T17:42:20.176Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2024-12-10T17:42:20.176Z","display_at":"2024-12-10T17:42:20.176Z","deliver_notifications":true,"tweet_id":null,"id":"g9lvcprh2d2b","incident_id":"kvk4f126dbpm","custom_tweet":null,"affected_components":[{"code":"zcc8xxgnkbrb","name":"Data Access","old_status":"major_outage","new_status":"major_outage"},{"code":"tvw6fxzw71t3","name":"Virtana Platform","old_status":"major_outage","new_status":"major_outage"}]},{"status":"investigating","body":"We are currently investigating an issue causing users to be logged out while accessing the Bill Analysis and Cost Saving reports.","created_at":"2024-12-10T16:47:50.804Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2024-12-10T16:47:50.804Z","display_at":"2024-12-10T16:47:50.804Z","deliver_notifications":true,"tweet_id":null,"id":"qv9lyy3y56bb","incident_id":"kvk4f126dbpm","custom_tweet":null,"affected_components":[{"code":"zcc8xxgnkbrb","name":"Data Access","old_status":"operational","new_status":"major_outage"},{"code":"tvw6fxzw71t3","name":"Virtana Platform","old_status":"operational","new_status":"major_outage"}]}],"postmortem_body":"On Tuesday, 10th December, as part of the regular service upgrades, one of the services did not have correct permission related to Cost Management reports APIs. Because of this, when users were accessing the Reports section in Cost Management, they were getting 401-Unauthorized errors, and the UI was logging them out. After discovering this, the team upgraded the defaulting service with correct mappings, and access to the Reports section was restored.  \nWe apologize for the disruption and are taking measures to improve our processes, ensuring faster recovery and greater reliability in the future. If you have any questions or concerns, please reach out to our support team. Thank you for your patience and understanding.","postmortem_body_last_updated_at":"2024-12-11T16:30:00.356Z","postmortem_ignored":false,"postmortem_published_at":"2024-12-11T16:30:00.356Z","postmortem_notified_subscribers":true,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Data Access","created_at":"2021-08-31T00:14:54.464Z","updated_at":"2024-12-10T18:09:22.363Z","position":13,"description":"UI, API, DB, Metering, Audit","showcase":true,"start_date":"2021-08-30T04:00:00.000Z","id":"zcc8xxgnkbrb","page_id":"lpnll5w2jpk7","group_id":null},{"status":"operational","name":"Virtana Platform","created_at":"2021-08-31T00:15:24.670Z","updated_at":"2024-12-10T18:09:22.377Z","position":14,"description":"Catch All. Website is Down. Third Party Services are down.","showcase":true,"start_date":"2021-08-30T00:00:00.000Z","id":"tvw6fxzw71t3","page_id":"lpnll5w2jpk7","group_id":null}]},{"name":"404 Error Trying to Reach the App","status":"resolved","created_at":"2024-01-23T14:54:19.560Z","updated_at":"2024-01-24T17:59:45.701Z","monitoring_at":"2024-01-23T15:48:23.780Z","resolved_at":"2024-01-23T15:54:25.229Z","impact":"critical","shortlink":"https://stspg.io/x54ywmgynh6r","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2024-01-23T14:54:19.552Z","reminder_intervals":null,"id":"w7b8ds43gnh3","page_id":"lpnll5w2jpk7","incident_updates":[{"status":"resolved","body":"This incident has been resolved.\n\nA postmortem with details of the issue will be provided.","created_at":"2024-01-23T15:54:25.229Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2024-01-23T15:54:25.229Z","display_at":"2024-01-23T15:54:25.229Z","deliver_notifications":true,"tweet_id":null,"id":"chb7jjxzm9ml","incident_id":"w7b8ds43gnh3","custom_tweet":null,"affected_components":[{"code":"zcc8xxgnkbrb","name":"Data Access","old_status":"major_outage","new_status":"operational"},{"code":"tvw6fxzw71t3","name":"Virtana Platform","old_status":"major_outage","new_status":"operational"}]},{"status":"monitoring","body":"A fix has been implemented and we are monitoring the results.","created_at":"2024-01-23T15:48:23.780Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2024-01-23T15:48:23.780Z","display_at":"2024-01-23T15:48:23.780Z","deliver_notifications":true,"tweet_id":null,"id":"41ss7xr1l35m","incident_id":"w7b8ds43gnh3","custom_tweet":null,"affected_components":[{"code":"zcc8xxgnkbrb","name":"Data Access","old_status":"major_outage","new_status":"major_outage"},{"code":"tvw6fxzw71t3","name":"Virtana Platform","old_status":"major_outage","new_status":"major_outage"}]},{"status":"identified","body":"Root cause has been identified. \n\nOur team is planning a fix to resolve the issue.","created_at":"2024-01-23T15:31:07.661Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2024-01-23T15:31:07.661Z","display_at":"2024-01-23T15:31:07.661Z","deliver_notifications":true,"tweet_id":null,"id":"dh6689wh0nhc","incident_id":"w7b8ds43gnh3","custom_tweet":null,"affected_components":[{"code":"zcc8xxgnkbrb","name":"Data Access","old_status":"major_outage","new_status":"major_outage"},{"code":"tvw6fxzw71t3","name":"Virtana Platform","old_status":"major_outage","new_status":"major_outage"}]},{"status":"investigating","body":"We are currently investigating an issue that's causing a 404 error to be presented to users when they try to access the platform.\n\nMore updates to follow.","created_at":"2024-01-23T14:54:19.644Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2024-01-23T14:54:19.644Z","display_at":"2024-01-23T14:54:19.644Z","deliver_notifications":true,"tweet_id":null,"id":"0zj8bng9wxts","incident_id":"w7b8ds43gnh3","custom_tweet":null,"affected_components":[{"code":"zcc8xxgnkbrb","name":"Data Access","old_status":"operational","new_status":"major_outage"},{"code":"tvw6fxzw71t3","name":"Virtana Platform","old_status":"operational","new_status":"major_outage"}]}],"postmortem_body":"On Tuesday, January 23rd, a complete outage of the UI was discovered. The issue happened as part of an upgrade of one of the backend services, which failed to deploy due to infrastructure issues. The rollback pipeline took longer than usual to restore the request routing due to incorrect mappings. After fixing the mappings and addressing infrastructure issues, the UI access to backend services was restored. We apologize for any disruptions this issue may have caused.","postmortem_body_last_updated_at":"2024-01-24T17:59:45.688Z","postmortem_ignored":false,"postmortem_published_at":"2024-01-24T17:59:45.688Z","postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Data Access","created_at":"2021-08-31T00:14:54.464Z","updated_at":"2024-12-10T18:09:22.363Z","position":13,"description":"UI, API, DB, Metering, Audit","showcase":true,"start_date":"2021-08-30T04:00:00.000Z","id":"zcc8xxgnkbrb","page_id":"lpnll5w2jpk7","group_id":null},{"status":"operational","name":"Virtana Platform","created_at":"2021-08-31T00:15:24.670Z","updated_at":"2024-12-10T18:09:22.377Z","position":14,"description":"Catch All. Website is Down. Third Party Services are down.","showcase":true,"start_date":"2021-08-30T00:00:00.000Z","id":"tvw6fxzw71t3","page_id":"lpnll5w2jpk7","group_id":null}]},{"name":"No Cost data in Cost Management Overview dashboard","status":"resolved","created_at":"2024-01-05T18:30:48.426Z","updated_at":"2024-01-08T23:26:23.176Z","monitoring_at":"2024-01-05T20:19:18.658Z","resolved_at":"2024-01-05T20:30:28.759Z","impact":"critical","shortlink":"https://stspg.io/75djkcm8btp6","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2024-01-05T18:30:48.421Z","reminder_intervals":null,"id":"3p9t4bbdgh03","page_id":"lpnll5w2jpk7","incident_updates":[{"status":"resolved","body":"This incident has been Resolved. Cost data is available now in the Cost Management Overview dashboard. \n\nA postmortem with more details will be shared within a business day.","created_at":"2024-01-05T20:30:28.759Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2024-01-05T20:30:28.759Z","display_at":"2024-01-05T20:30:28.759Z","deliver_notifications":true,"tweet_id":null,"id":"4956hmyx6qzs","incident_id":"3p9t4bbdgh03","custom_tweet":null,"affected_components":[{"code":"p7gv44tw7s0v","name":"Data Processing","old_status":"major_outage","new_status":"operational"},{"code":"zcc8xxgnkbrb","name":"Data Access","old_status":"major_outage","new_status":"operational"}]},{"status":"monitoring","body":"The root cause has been identified, and resolving the issue involved redeploying the services. We are currently monitoring the fix.","created_at":"2024-01-05T20:19:18.658Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2024-01-05T20:19:18.658Z","display_at":"2024-01-05T20:19:18.658Z","deliver_notifications":true,"tweet_id":null,"id":"6vjdscknhqg4","incident_id":"3p9t4bbdgh03","custom_tweet":null,"affected_components":[{"code":"p7gv44tw7s0v","name":"Data Processing","old_status":"major_outage","new_status":"major_outage"},{"code":"zcc8xxgnkbrb","name":"Data Access","old_status":"major_outage","new_status":"major_outage"}]},{"status":"investigating","body":"We are continuing our investigation to identify the root cause of the issue","created_at":"2024-01-05T19:25:43.189Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2024-01-05T19:25:43.189Z","display_at":"2024-01-05T19:25:43.189Z","deliver_notifications":true,"tweet_id":null,"id":"t7yzslv9rk7y","incident_id":"3p9t4bbdgh03","custom_tweet":null,"affected_components":[{"code":"p7gv44tw7s0v","name":"Data Processing","old_status":"major_outage","new_status":"major_outage"},{"code":"zcc8xxgnkbrb","name":"Data Access","old_status":"major_outage","new_status":"major_outage"}]},{"status":"investigating","body":"We've identified an issue regarding the absence of cost data in the Cost Management Overview dashboard. Our Engineering Team is actively addressing this issue, and we will provide additional updates soon","created_at":"2024-01-05T18:30:48.511Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2024-01-05T18:30:48.511Z","display_at":"2024-01-05T18:30:48.511Z","deliver_notifications":true,"tweet_id":null,"id":"10b4ph5tz93k","incident_id":"3p9t4bbdgh03","custom_tweet":null,"affected_components":[{"code":"p7gv44tw7s0v","name":"Data Processing","old_status":"operational","new_status":"major_outage"},{"code":"zcc8xxgnkbrb","name":"Data Access","old_status":"operational","new_status":"major_outage"}]}],"postmortem_body":"An outage occurred of the Cost Overview Management dashboard such that no data was being displayed. The cause of this issue was identified and resolved by redeploying a service found to be in a bad state.","postmortem_body_last_updated_at":"2024-01-08T23:26:23.173Z","postmortem_ignored":false,"postmortem_published_at":"2024-01-08T23:22:34.758Z","postmortem_notified_subscribers":true,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Data Processing","created_at":"2021-08-31T00:14:28.228Z","updated_at":"2024-01-05T20:30:28.706Z","position":12,"description":"Analytics, Py Runner, Pipeline","showcase":true,"start_date":"2021-08-30T04:00:00.000Z","id":"p7gv44tw7s0v","page_id":"lpnll5w2jpk7","group_id":null},{"status":"operational","name":"Data Access","created_at":"2021-08-31T00:14:54.464Z","updated_at":"2024-12-10T18:09:22.363Z","position":13,"description":"UI, API, DB, Metering, Audit","showcase":true,"start_date":"2021-08-30T04:00:00.000Z","id":"zcc8xxgnkbrb","page_id":"lpnll5w2jpk7","group_id":null}]},{"name":"First 3 days of December cost data missing from the Cost Management Overview dashboard","status":"resolved","created_at":"2023-12-04T19:56:05.000Z","updated_at":"2023-12-06T16:17:29.997Z","monitoring_at":null,"resolved_at":"2023-12-06T16:13:02.064Z","impact":"major","shortlink":"https://stspg.io/x9j28t480twn","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2023-12-04T19:56:05.000Z","reminder_intervals":null,"id":"3rmvs2l42b0y","page_id":"lpnll5w2jpk7","incident_updates":[{"status":"resolved","body":"This issue is now resolved. All data for December should now be loaded and nightly processing has been returned to its normal functionality.","created_at":"2023-12-06T16:13:02.064Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2023-12-06T16:13:02.064Z","display_at":"2023-12-06T16:13:02.064Z","deliver_notifications":true,"tweet_id":null,"id":"s016tpxjhwqx","incident_id":"3rmvs2l42b0y","custom_tweet":null,"affected_components":[{"code":"p7gv44tw7s0v","name":"Data Processing","old_status":"partial_outage","new_status":"operational"}]},{"status":"investigating","body":"We are currently investigating the issue.","created_at":"2023-12-05T16:06:30.523Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2023-12-05T16:06:30.523Z","display_at":"2023-12-05T16:06:30.523Z","deliver_notifications":true,"tweet_id":null,"id":"cf14jz05tjyx","incident_id":"3rmvs2l42b0y","custom_tweet":null,"affected_components":[{"code":"p7gv44tw7s0v","name":"Data Processing","old_status":"operational","new_status":"partial_outage"}]},{"status":"identified","body":"There was an issue with data processing of cloud costs data. One fix was applied but the issue persists. Investigation is ongoing. \n\nThe impact is that the Cost Management dashboard is missing data for the first four days of December. \n\nThe issue is currently being investigated by engineering.","created_at":"2023-12-04T19:56:05.881Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2023-12-05T16:05:54.735Z","display_at":"2023-12-04T19:56:05.000Z","deliver_notifications":false,"tweet_id":null,"id":"fymbs21h2kbs","incident_id":"3rmvs2l42b0y","custom_tweet":null,"affected_components":null}],"postmortem_body":"This issue stemmed from one primary and one secondary cause. \n\nThe primary cause was that the workflows, both nightly and backfill, had been modified to use a feature built into Airflow for waiting a specified time before progressing the workflow. That mechanism appeared to be basing its start time at the beginning of the workflow rather than after the previous task. Thus, we switched back to using a prior mechanism of `time.sleep` in a `wait` task. This reversion was incomplete, though, and did not include the trigger rule allowing it to always run when all prior tasks were complete, regardless of their final disposition.\n\nThe secondary issue that we addressed first involves a mechanism of deployment. \n\nThis has been fixed. Further investigation as to why we had failures, and notifying upon failure, and addressing the deployment issue, is under way but does not impact this incident.","postmortem_body_last_updated_at":"2023-12-06T16:17:29.980Z","postmortem_ignored":false,"postmortem_published_at":"2023-12-06T16:17:29.980Z","postmortem_notified_subscribers":true,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Data Processing","created_at":"2021-08-31T00:14:28.228Z","updated_at":"2024-01-05T20:30:28.706Z","position":12,"description":"Analytics, Py Runner, Pipeline","showcase":true,"start_date":"2021-08-30T04:00:00.000Z","id":"p7gv44tw7s0v","page_id":"lpnll5w2jpk7","group_id":null}]},{"name":"New sign-ups unable to complete the sign-up process","status":"resolved","created_at":"2023-10-31T16:53:45.748Z","updated_at":"2023-11-01T18:34:26.650Z","monitoring_at":"2023-10-31T21:11:01.744Z","resolved_at":"2023-10-31T21:20:01.854Z","impact":"critical","shortlink":"https://stspg.io/twnvjqvt77r4","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2023-10-31T16:53:45.742Z","reminder_intervals":null,"id":"1pysgj62fx5p","page_id":"lpnll5w2jpk7","incident_updates":[{"status":"resolved","body":"This incident has been resolved.\n\nThe sign-up process has been restored.","created_at":"2023-10-31T21:20:01.854Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2023-10-31T21:20:01.854Z","display_at":"2023-10-31T21:20:01.854Z","deliver_notifications":true,"tweet_id":null,"id":"dqmf5mb5jrgl","incident_id":"1pysgj62fx5p","custom_tweet":null,"affected_components":[{"code":"tvw6fxzw71t3","name":"Virtana Platform","old_status":"major_outage","new_status":"operational"}]},{"status":"monitoring","body":"A fix has been implemented and we are monitoring the results.","created_at":"2023-10-31T21:11:01.744Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2023-10-31T21:11:01.744Z","display_at":"2023-10-31T21:11:01.744Z","deliver_notifications":true,"tweet_id":null,"id":"j7ynrgg104hh","incident_id":"1pysgj62fx5p","custom_tweet":null,"affected_components":[{"code":"tvw6fxzw71t3","name":"Virtana Platform","old_status":"major_outage","new_status":"major_outage"}]},{"status":"identified","body":"The issue has been identified and our team is working on a fix.","created_at":"2023-10-31T19:00:57.291Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2023-10-31T19:00:57.291Z","display_at":"2023-10-31T19:00:57.291Z","deliver_notifications":true,"tweet_id":null,"id":"w96gq0gg20sp","incident_id":"1pysgj62fx5p","custom_tweet":null,"affected_components":[{"code":"tvw6fxzw71t3","name":"Virtana Platform","old_status":"major_outage","new_status":"major_outage"}]},{"status":"investigating","body":"We are continuing to investigate the issue.","created_at":"2023-10-31T18:39:34.243Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2023-10-31T18:39:34.243Z","display_at":"2023-10-31T18:39:34.243Z","deliver_notifications":true,"tweet_id":null,"id":"j0v72zjyslzv","incident_id":"1pysgj62fx5p","custom_tweet":null,"affected_components":[{"code":"tvw6fxzw71t3","name":"Virtana Platform","old_status":"major_outage","new_status":"major_outage"}]},{"status":"investigating","body":"We are continuing to investigate the issue.","created_at":"2023-10-31T17:35:39.566Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2023-10-31T17:35:39.566Z","display_at":"2023-10-31T17:35:39.566Z","deliver_notifications":true,"tweet_id":null,"id":"msxxqr94kbcl","incident_id":"1pysgj62fx5p","custom_tweet":null,"affected_components":[{"code":"tvw6fxzw71t3","name":"Virtana Platform","old_status":"major_outage","new_status":"major_outage"}]},{"status":"investigating","body":"We are currently investigating an issue preventing new users from completing the sign-up process.\n\nUsers may be presented with a blank web page when clicking the registration confirmation link.\n\nMore updates will be provided shortly.","created_at":"2023-10-31T16:53:45.819Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2023-10-31T16:53:45.819Z","display_at":"2023-10-31T16:53:45.819Z","deliver_notifications":true,"tweet_id":null,"id":"8qspkw57z3qj","incident_id":"1pysgj62fx5p","custom_tweet":null,"affected_components":[{"code":"tvw6fxzw71t3","name":"Virtana Platform","old_status":"operational","new_status":"major_outage"}]}],"postmortem_body":"```\nOn Tuesday, October 31st, it was discovered that when a user attempted to\nsign up for a trial account, they were unable to complete the validation due to\nthe link in the validation email being invalid. This was caused by an update\nto a backend service that inadvertently broke the new user signup workflow.\nWe apologize for any disruptions this issue may have caused.\n```","postmortem_body_last_updated_at":"2023-11-01T18:34:26.634Z","postmortem_ignored":false,"postmortem_published_at":"2023-11-01T18:34:26.634Z","postmortem_notified_subscribers":true,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Virtana Platform","created_at":"2021-08-31T00:15:24.670Z","updated_at":"2024-12-10T18:09:22.377Z","position":14,"description":"Catch All. Website is Down. Third Party Services are down.","showcase":true,"start_date":"2021-08-30T00:00:00.000Z","id":"tvw6fxzw71t3","page_id":"lpnll5w2jpk7","group_id":null}]},{"name":"Database Maintenance","status":"completed","created_at":"2023-10-03T20:58:37.735Z","updated_at":"2023-10-05T23:00:28.589Z","monitoring_at":null,"resolved_at":"2023-10-05T23:00:28.252Z","impact":"maintenance","shortlink":"https://stspg.io/fnqnwqn0xwt3","scheduled_for":"2023-10-05T22:00:00.000Z","scheduled_until":"2023-10-05T23:00:00.000Z","scheduled_remind_prior":true,"scheduled_reminded_at":"2023-10-05T21:00:07.169Z","impact_override":null,"scheduled_auto_in_progress":true,"scheduled_auto_completed":true,"metadata":{},"started_at":"2023-10-03T20:58:37.788Z","reminder_intervals":null,"id":"pnsrqn2p0pvx","page_id":"lpnll5w2jpk7","incident_updates":[{"status":"completed","body":"The scheduled maintenance has been completed.","created_at":"2023-10-05T23:00:28.252Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2023-10-05T23:00:28.252Z","display_at":"2023-10-05T23:00:28.252Z","deliver_notifications":true,"tweet_id":null,"id":"bpk2y9cmkp6s","incident_id":"pnsrqn2p0pvx","custom_tweet":null,"affected_components":[{"code":"l3557zkd7mk2","name":"Data Ingest","old_status":"under_maintenance","new_status":"operational"},{"code":"p7gv44tw7s0v","name":"Data Processing","old_status":"under_maintenance","new_status":"operational"},{"code":"zcc8xxgnkbrb","name":"Data Access","old_status":"under_maintenance","new_status":"operational"},{"code":"6w2ymhzj1c8h","name":"App-US (US) - Data Ingest","old_status":"under_maintenance","new_status":"operational"},{"code":"1fr8xbysspj7","name":"App-US (US) - Data Processing","old_status":"under_maintenance","new_status":"operational"},{"code":"h20s0n7v5t3w","name":"App-US (US) - Data Access","old_status":"under_maintenance","new_status":"operational"}]},{"status":"in_progress","body":"Scheduled maintenance is currently in progress. We will provide updates as necessary.","created_at":"2023-10-05T22:00:36.998Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2023-10-05T22:00:36.998Z","display_at":"2023-10-05T22:00:36.998Z","deliver_notifications":true,"tweet_id":null,"id":"z12dlt8j8xq3","incident_id":"pnsrqn2p0pvx","custom_tweet":null,"affected_components":[{"code":"l3557zkd7mk2","name":"Data Ingest","old_status":"operational","new_status":"under_maintenance"},{"code":"p7gv44tw7s0v","name":"Data Processing","old_status":"operational","new_status":"under_maintenance"},{"code":"zcc8xxgnkbrb","name":"Data Access","old_status":"operational","new_status":"under_maintenance"},{"code":"6w2ymhzj1c8h","name":"App-US (US) - Data Ingest","old_status":"operational","new_status":"under_maintenance"},{"code":"1fr8xbysspj7","name":"App-US (US) - Data Processing","old_status":"operational","new_status":"under_maintenance"},{"code":"h20s0n7v5t3w","name":"App-US (US) - Data Access","old_status":"operational","new_status":"under_maintenance"}]},{"status":"scheduled","body":"Maintenance will begin as scheduled in 60 minutes.","created_at":"2023-10-05T21:00:06.370Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2023-10-05T21:00:06.370Z","display_at":"2023-10-05T21:00:06.370Z","deliver_notifications":true,"tweet_id":null,"id":"kjk8xd8x9b7w","incident_id":"pnsrqn2p0pvx","custom_tweet":null,"affected_components":null},{"status":"scheduled","body":"On Thursday, October 5th at 6 PM EDT, we are performing a routine maintenance on one of our databases. During this time you may experience a degradation in connectivity, the inability to utilize some, or even all functions within the platform. We estimate the duration of the maintenance window to be approximately 1 hour.","created_at":"2023-10-03T20:58:37.788Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2023-10-03T21:00:04.761Z","display_at":"2023-10-05T22:00:37.788Z","deliver_notifications":true,"tweet_id":null,"id":"v1n9jry8m8n2","incident_id":"pnsrqn2p0pvx","custom_tweet":null,"affected_components":[{"code":"l3557zkd7mk2","name":"Data Ingest","old_status":"operational","new_status":"operational"},{"code":"p7gv44tw7s0v","name":"Data Processing","old_status":"operational","new_status":"operational"},{"code":"zcc8xxgnkbrb","name":"Data Access","old_status":"operational","new_status":"operational"},{"code":"6w2ymhzj1c8h","name":"App-US (US) - Data Ingest","old_status":"operational","new_status":"operational"},{"code":"1fr8xbysspj7","name":"App-US (US) - Data Processing","old_status":"operational","new_status":"operational"},{"code":"h20s0n7v5t3w","name":"App-US (US) - Data Access","old_status":"operational","new_status":"operational"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Data Ingest","created_at":"2020-12-17T16:08:00.892Z","updated_at":"2023-10-05T23:00:26.017Z","position":4,"description":"Project Upload, Constellation and Pipeline Services","showcase":true,"start_date":"2020-12-17T00:00:00.000Z","id":"6w2ymhzj1c8h","page_id":"lpnll5w2jpk7","group_id":"tdl18q83fpx1"},{"status":"operational","name":"Data Processing","created_at":"2020-12-17T16:09:12.228Z","updated_at":"2023-10-05T23:00:26.236Z","position":5,"description":"Analytics, Py Runner, Pipeline","showcase":true,"start_date":"2020-12-17T00:00:00.000Z","id":"1fr8xbysspj7","page_id":"lpnll5w2jpk7","group_id":"tdl18q83fpx1"},{"status":"operational","name":"Data Access","created_at":"2020-12-18T21:46:03.265Z","updated_at":"2023-10-05T23:00:26.725Z","position":6,"description":"UI, API, DB, Metering, Audit","showcase":true,"start_date":"2020-12-17T00:00:00.000Z","id":"h20s0n7v5t3w","page_id":"lpnll5w2jpk7","group_id":"tdl18q83fpx1"},{"status":"operational","name":"Data Ingest","created_at":"2021-08-31T00:13:58.980Z","updated_at":"2023-10-05T23:00:26.954Z","position":11,"description":"Project Upload, Constellation and Pipeline Services","showcase":true,"start_date":"2021-08-30T04:00:00.000Z","id":"l3557zkd7mk2","page_id":"lpnll5w2jpk7","group_id":null},{"status":"operational","name":"Data Processing","created_at":"2021-08-31T00:14:28.228Z","updated_at":"2024-01-05T20:30:28.706Z","position":12,"description":"Analytics, Py Runner, Pipeline","showcase":true,"start_date":"2021-08-30T04:00:00.000Z","id":"p7gv44tw7s0v","page_id":"lpnll5w2jpk7","group_id":null},{"status":"operational","name":"Data Access","created_at":"2021-08-31T00:14:54.464Z","updated_at":"2024-12-10T18:09:22.363Z","position":13,"description":"UI, API, DB, Metering, Audit","showcase":true,"start_date":"2021-08-30T04:00:00.000Z","id":"zcc8xxgnkbrb","page_id":"lpnll5w2jpk7","group_id":null}]},{"name":"Resource Group creation is temporarily unavailable.","status":"resolved","created_at":"2023-09-13T00:05:07.704Z","updated_at":"2023-09-13T18:43:55.374Z","monitoring_at":null,"resolved_at":"2023-09-13T06:29:15.056Z","impact":"none","shortlink":"https://stspg.io/b19vw6t7p1q6","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2023-09-13T00:05:07.698Z","reminder_intervals":null,"id":"p04fxbbyn5sp","page_id":"lpnll5w2jpk7","incident_updates":[{"status":"resolved","body":"The issue has been Resolved. The ability to create and modify the resource groups has been restored. Resource groups can be created and modified without any issues now.","created_at":"2023-09-13T06:29:15.056Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2023-09-13T06:29:15.056Z","display_at":"2023-09-13T06:29:15.056Z","deliver_notifications":true,"tweet_id":null,"id":"wwszh39y1brw","incident_id":"p04fxbbyn5sp","custom_tweet":null,"affected_components":[{"code":"tvw6fxzw71t3","name":"Virtana Platform","old_status":"operational","new_status":"operational"}]},{"status":"investigating","body":"We've identified an issue related to the ability to create resource groups across all cloud platforms. Cost data is intact, but the entity counts are not displaying correctly on the Resource Group listing page for all cloud platforms. Investigation is in progress and further updates will be made available shortly.","created_at":"2023-09-13T00:05:07.742Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2023-09-13T00:05:07.742Z","display_at":"2023-09-13T00:05:07.742Z","deliver_notifications":false,"tweet_id":null,"id":"r00xlrtwzhyh","incident_id":"p04fxbbyn5sp","custom_tweet":null,"affected_components":null}],"postmortem_body":"```\nDuring database pruning of metadata to optimize performance, a piece of data used in resource groups was inadvertantly removed. During this time any attempts to administer resource groups would have resulted in no data presented in the user interface.\n\nThis is a recoverable condition by design. The recovery process required reingesting the missing metadata. The issue was resolved for all customers by 9:45 PM PDT.\n \nWe have updated the process to avoid this from reoccurring and apologize for any inconvenience.\n```","postmortem_body_last_updated_at":"2023-09-13T18:43:55.359Z","postmortem_ignored":false,"postmortem_published_at":"2023-09-13T18:43:55.359Z","postmortem_notified_subscribers":true,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Virtana Platform","created_at":"2021-08-31T00:15:24.670Z","updated_at":"2024-12-10T18:09:22.377Z","position":14,"description":"Catch All. Website is Down. Third Party Services are down.","showcase":true,"start_date":"2021-08-30T00:00:00.000Z","id":"tvw6fxzw71t3","page_id":"lpnll5w2jpk7","group_id":null}]},{"name":"Unable to add new or update existing Azure integrations","status":"resolved","created_at":"2023-08-16T21:05:46.460Z","updated_at":"2023-08-17T17:23:18.399Z","monitoring_at":"2023-08-16T21:45:30.433Z","resolved_at":"2023-08-16T21:48:03.968Z","impact":"major","shortlink":"https://stspg.io/czlnwztpwtgv","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2023-08-16T21:05:46.455Z","reminder_intervals":null,"id":"xz0pjmpsb3sh","page_id":"lpnll5w2jpk7","incident_updates":[{"status":"resolved","body":"This incident has been resolved.","created_at":"2023-08-16T21:48:03.968Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2023-08-16T21:48:03.968Z","display_at":"2023-08-16T21:48:03.968Z","deliver_notifications":true,"tweet_id":null,"id":"yskprwb6chrk","incident_id":"xz0pjmpsb3sh","custom_tweet":null,"affected_components":[{"code":"tvw6fxzw71t3","name":"Virtana Platform","old_status":"partial_outage","new_status":"operational"}]},{"status":"monitoring","body":"A fix has been implemented and we are monitoring the results.","created_at":"2023-08-16T21:45:30.433Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2023-08-16T21:45:30.433Z","display_at":"2023-08-16T21:45:30.433Z","deliver_notifications":true,"tweet_id":null,"id":"vytyt0xj5qgs","incident_id":"xz0pjmpsb3sh","custom_tweet":null,"affected_components":[{"code":"tvw6fxzw71t3","name":"Virtana Platform","old_status":"partial_outage","new_status":"partial_outage"}]},{"status":"identified","body":"We've identified an issue related to the Azure integration setup.\n\nUsers are prevented from creating new integrations and are unable to update some existing integrations.\n\nFurther updates will be made available shortly.","created_at":"2023-08-16T21:05:46.535Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2023-08-16T21:05:46.535Z","display_at":"2023-08-16T21:05:46.535Z","deliver_notifications":true,"tweet_id":null,"id":"pnpj313p2nrc","incident_id":"xz0pjmpsb3sh","custom_tweet":null,"affected_components":[{"code":"tvw6fxzw71t3","name":"Virtana Platform","old_status":"operational","new_status":"partial_outage"}]}],"postmortem_body":"On Wednesday, August 17th, it was discovered that adding new or updating existing Azure integrations was not possible. This was caused by a feature in preview requiring newly added, but hidden fields, to be filled out. To remediate, we removed the validations temporarily until the feature is made generally available. We apologize for any disruptions this issue may have caused.","postmortem_body_last_updated_at":"2023-08-17T17:23:18.383Z","postmortem_ignored":false,"postmortem_published_at":"2023-08-17T17:23:18.383Z","postmortem_notified_subscribers":true,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Virtana Platform","created_at":"2021-08-31T00:15:24.670Z","updated_at":"2024-12-10T18:09:22.377Z","position":14,"description":"Catch All. Website is Down. Third Party Services are down.","showcase":true,"start_date":"2021-08-30T00:00:00.000Z","id":"tvw6fxzw71t3","page_id":"lpnll5w2jpk7","group_id":null}]},{"name":"Azure Idle Resources and Right Sizing not currently detected","status":"resolved","created_at":"2023-07-03T17:30:51.732Z","updated_at":"2023-07-05T14:58:43.156Z","monitoring_at":null,"resolved_at":"2023-07-04T16:17:23.669Z","impact":"major","shortlink":"https://stspg.io/djbnb9pwsdn5","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2023-07-03T17:30:51.725Z","reminder_intervals":null,"id":"8fsnhkyp359c","page_id":"lpnll5w2jpk7","incident_updates":[{"status":"resolved","body":"The incident has been successfully resolved. Both Azure idle resources and right-sizing entities are now available.","created_at":"2023-07-04T16:17:23.669Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2023-07-04T16:17:23.669Z","display_at":"2023-07-04T16:17:23.669Z","deliver_notifications":false,"tweet_id":null,"id":"bzn6dwzc8zc6","incident_id":"8fsnhkyp359c","custom_tweet":null,"affected_components":[{"code":"tvw6fxzw71t3","name":"Virtana Platform","old_status":"partial_outage","new_status":"operational"}]},{"status":"identified","body":"We have made partial progress in fixing the issue, and Azure idle resources are now available. Our efforts to resolve the RightSizing issue are ongoing.","created_at":"2023-07-04T00:12:56.555Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2023-07-04T00:12:56.555Z","display_at":"2023-07-04T00:12:56.555Z","deliver_notifications":true,"tweet_id":null,"id":"yh9x6pmnw6g2","incident_id":"8fsnhkyp359c","custom_tweet":null,"affected_components":[{"code":"tvw6fxzw71t3","name":"Virtana Platform","old_status":"partial_outage","new_status":"partial_outage"}]},{"status":"identified","body":"We have identified the underlying cause of the problem and are actively working towards resolving it.","created_at":"2023-07-03T18:44:56.196Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2023-07-03T18:44:56.196Z","display_at":"2023-07-03T18:44:56.196Z","deliver_notifications":true,"tweet_id":null,"id":"g80vmjq60qcp","incident_id":"8fsnhkyp359c","custom_tweet":null,"affected_components":[{"code":"tvw6fxzw71t3","name":"Virtana Platform","old_status":"partial_outage","new_status":"partial_outage"}]},{"status":"investigating","body":"We are continuing our investigation into the issue and actively working to identify the root cause.","created_at":"2023-07-03T18:04:20.453Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2023-07-03T18:04:20.453Z","display_at":"2023-07-03T18:04:20.453Z","deliver_notifications":true,"tweet_id":null,"id":"k030zgwvqylw","incident_id":"8fsnhkyp359c","custom_tweet":null,"affected_components":[{"code":"tvw6fxzw71t3","name":"Virtana Platform","old_status":"partial_outage","new_status":"partial_outage"}]},{"status":"investigating","body":"We are currently investigating an issue with Azure idle resources or right-sizing entities not being currently detected","created_at":"2023-07-03T17:30:51.831Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2023-07-03T17:30:51.831Z","display_at":"2023-07-03T17:30:51.831Z","deliver_notifications":true,"tweet_id":null,"id":"cs896wwdtrh5","incident_id":"8fsnhkyp359c","custom_tweet":null,"affected_components":[{"code":"tvw6fxzw71t3","name":"Virtana Platform","old_status":"operational","new_status":"partial_outage"}]}],"postmortem_body":"On Monday, July 3rd, Azure Idle Resources and Right Sizing data were not available on the Cost Saving Opportunity page. It was found that the cloud provider API was limiting connectivity during the time reports are generated. To remediate, we triggered a backfill job to collect, process, and present the data. We apologize for any disruptions this issue may have caused.","postmortem_body_last_updated_at":"2023-07-05T14:58:43.144Z","postmortem_ignored":false,"postmortem_published_at":"2023-07-05T14:58:43.144Z","postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Virtana Platform","created_at":"2021-08-31T00:15:24.670Z","updated_at":"2024-12-10T18:09:22.377Z","position":14,"description":"Catch All. Website is Down. Third Party Services are down.","showcase":true,"start_date":"2021-08-30T00:00:00.000Z","id":"tvw6fxzw71t3","page_id":"lpnll5w2jpk7","group_id":null}]},{"name":"Unable to set a password on website sign-up","status":"resolved","created_at":"2023-06-29T20:07:55.153Z","updated_at":"2023-07-03T18:10:08.712Z","monitoring_at":null,"resolved_at":"2023-06-29T22:00:50.789Z","impact":"major","shortlink":"https://stspg.io/5w3dkz5q0rf5","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2023-06-29T20:07:55.149Z","reminder_intervals":null,"id":"74jp3my1wvn2","page_id":"lpnll5w2jpk7","incident_updates":[{"status":"resolved","body":"This incident has been resolved.\nOur team will provide a post mortem statement in the next 24 hours. \nThanks for your patience","created_at":"2023-06-29T22:00:50.789Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2023-06-29T22:00:50.789Z","display_at":"2023-06-29T22:00:50.789Z","deliver_notifications":true,"tweet_id":null,"id":"m3fq61mkyn83","incident_id":"74jp3my1wvn2","custom_tweet":null,"affected_components":[{"code":"tvw6fxzw71t3","name":"Virtana Platform","old_status":"partial_outage","new_status":"operational"}]},{"status":"identified","body":"The issue has been identified an a fix is being implemented","created_at":"2023-06-29T21:24:23.627Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2023-06-29T21:24:23.627Z","display_at":"2023-06-29T21:24:23.627Z","deliver_notifications":true,"tweet_id":null,"id":"821zf571ctf7","incident_id":"74jp3my1wvn2","custom_tweet":null,"affected_components":[{"code":"tvw6fxzw71t3","name":"Virtana Platform","old_status":"partial_outage","new_status":"partial_outage"}]},{"status":"investigating","body":"We are continuing to investigate the issue.\n\nUsers who experience this issue can visit the password reset page to set their password and access the platform: https://app.cloud.virtana.com/ui/reset-password","created_at":"2023-06-29T20:33:46.085Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2023-06-29T20:33:46.085Z","display_at":"2023-06-29T20:33:46.085Z","deliver_notifications":true,"tweet_id":null,"id":"v7hx259rkyq3","incident_id":"74jp3my1wvn2","custom_tweet":null,"affected_components":[{"code":"tvw6fxzw71t3","name":"Virtana Platform","old_status":"partial_outage","new_status":"partial_outage"}]},{"status":"investigating","body":"We are currently investigating an issue with the profile setup page that's provided to new users who have signed up for the platform through the website. \n\nThis issue is preventing users from accessing the platform.\n\nMore updates to follow.","created_at":"2023-06-29T20:07:55.209Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2023-06-29T20:07:55.209Z","display_at":"2023-06-29T20:07:55.209Z","deliver_notifications":true,"tweet_id":null,"id":"1p8vcdq20t3m","incident_id":"74jp3my1wvn2","custom_tweet":null,"affected_components":[{"code":"tvw6fxzw71t3","name":"Virtana Platform","old_status":"operational","new_status":"partial_outage"}]}],"postmortem_body":"An issue prevented the UI login for the new sign-ups and registration with our platform at the change password level. This was an extra level of check which restricted the new user to proceed. We identified it and it has since been fixed in no time. \n\nPlease feel free to use the platform with ease now. We apologies for any inconvenience.","postmortem_body_last_updated_at":"2023-07-03T18:10:08.699Z","postmortem_ignored":false,"postmortem_published_at":"2023-07-03T18:10:08.699Z","postmortem_notified_subscribers":true,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Virtana Platform","created_at":"2021-08-31T00:15:24.670Z","updated_at":"2024-12-10T18:09:22.377Z","position":14,"description":"Catch All. Website is Down. Third Party Services are down.","showcase":true,"start_date":"2021-08-30T00:00:00.000Z","id":"tvw6fxzw71t3","page_id":"lpnll5w2jpk7","group_id":null}]}]
}